Terms & Conditions

Terms and Conditions

Want to find out more?

Download and read our full Market Retail Terms and Conditions. If you have any questions or simply want to have a chat with our Customer Service Consultant, you can always email us at service@clickenergy.com.au. We'd be happy to help.

Download our Market Retail Terms and Conditions for customers who signed up to Click Energy prior to 1st of July 2019

Our Standard Retail Terms and Conditions

Download and read our full Standard Retail Terms and Conditions. Please refer to our Energy Price Fact Sheets for Standing residential electricity pricing.

Our Feed-in Tariff Terms and Conditions

Feed-in Tariff Terms and Conditions are only relevant to customers with a solar component of their plan (e.g. Click Shine). Please select the Feed-in Tariff Terms and Conditions relevant to your state.


New South Wales


South Australia


We admit that sometimes we get it wrong – but we aim to fix it quickly! Email us at complaints@clickenergy.com.au and view the Click Energy Complaints Process

Carbon Tax Repeal

The carbon price has been repealed and here's what we have to say about it. Find out how much you'll save as a Click Energy Customer.

Read our Carbon Tax Removal Substantiation Statement