About Our Customer Satisfaction | Click Energy

Blog Post Thursday 13 October 2016

Click Energy customers are happier!


New report shows Click Energy has the least complaints.

Click Energy’s customer first approach has delivered a complaint-to-customer ratio 70% less than the average across comparable energy retailers, according to the Energy and Water Ombudsman Queensland.

At a time when Click Energy has grown to become the 3rd largest energy retailer in Queensland EWOQ, the independent complaints resolution service, is reporting a 58% drop in cases received from Click Energy customers compared to the previous year. 

The findings are part of the Energy and Water Ombudsman Queensland’s 2016 Annual report and follow Click Energy being named this year’s best energy provider in Queensland by Canstar Blue and being recognised as the best Solar provider, nationally, in the same survey.

Energy and Water Ombudsman Queensland Annual Report 2015-2016

Energy and Water Ombudsman Queensland Annual Report 2015-2016

Click Energy’s CEO, Dominic Drenen

“These results clearly reflect our customer-first approach throughout the business - to deliver simplicity and clarity in our customer experience, supported by our award winning customer service teams.” 


Read the full EWOQ report.

About Click Energy

Click Energy is Australia’s largest independent energy retailer. Established in 2006, serving close to 150,000 customers in Victoria, New South Wales, Queensland and South Australia. The company was the first energy retailer to operate completely online and is dedicated to delivering simple, great value energy with a strong customer-service focus. Click Energy received the Canstar Blue award for most satisfied customers (QLD) and remains consistently the top rated energy retailer on productreview.com.au 

For more information about Click Energy, please contact the Click Energy media team by email: media@clickenergy.com.au or visit www.clickenergy.com.au.