News & Blog

Press Release Thursday 03 November 2016

Click Energy boss, Dominic Drenen, named Customer Service CEO of the year.

26 October 2016 - Click Energy CEO, Dominic Drenen has been awarded Customer Service CEO of the year by the Customer Service Institute of Australia (CSIA).

CEO of the year is an Australian Service Excellence Award (ASEA) recognising best practice and innovation in customer service. Nominees are business leaders who have played a role in driving an organisation toward true customer centricity.

ASEA are Australia’s premier customer service awards highlighting the ever-growing importance of good customer service in today’s business climate. Past winners have included Peter Howman (Defence Housing Australia) and Chris Woodruff (Melbourne Airport).

Click Energy’s CEO, Dominic Drenen said “This is a great honour and a reflection of the hard work of our entire business. I am proud to lead such a committed and dedicated team who strive to deliver excellence every single day and ensure our customer experience is at the forefront of every decision we make.

The awards are judged based on 27 specific measures that make up the framework of the International Customer Service Standard (ICSS:2015-2020), and reviews performance according to service, operational, learning and growth and financial governance perspectives.

This award is the latest in a string of customer service accolades for Click Energy, including two Canstar Blue Awards (for Best Energy Provider in Queensland and Best Solar Provider), as well as consistently topping the reviews count on productreview.com.au, Google Plus and Facebook amongst Australian energy retailers.

 
About Click Energy

Click Energy is Australia’s largest independent energy retailer. Established in 2006, serving close to 150,000 customers in Victoria, New South Wales, Queensland and South Australia. The company was the first energy retailer to operate completely online and is dedicated to delivering simple, great value energy with a strong customer-service focus. Click Energy received the Canstar Blue award for most satisfied customers (QLD) and remains consistently the top rated energy retailer on productreview.com.au 

For more information about Click Energy, please contact the Click Energy media team by email: media@clickenergy.com.au or visit www.clickenergy.com.au.