Blog Post Friday 19 February 2016
Click Energy is humbled and delighted by the results of the latest Canstar Blue customer satisfaction survey. This report awards Click Energy 5 stars in the areas of value for money, range of plans, customer service and gives this independent retailer the coveted 5 star rating for overall customer satisfaction in Queensland.
The Canstar Blue rating is drawn from an independent survey of Australian adults in December 2015 and January 2016.
Says Head of Canstar Blue, Megan Doyle: “The result illustrates the desire for change in Queensland. Click Energy offers a different proposition to the big energy companies and its customers are currently more satisfied.”
In the same survey 12 months ago, Click Energy had ranked third behind market heavyweights AGL and Energy Australia. The leap to the top position is a result of the company’s constant efforts to improve service and value to its customers.
Explains Dominic Drenen, CEO of Click Energy:
“These are fantastic results, and they are a great validation of the collaborative and innovative efforts from our sales and service teams to deliver best in market experiences to our customers.”
The full Canstar Blue report can be found here.
About Click Energy
Click Energy is an online energy retailer established in 2006, serving more than 110,000 customers in Victoria, New South Wales, Queensland and South Australia. The company is unique in being the first energy supplier that operates completely online, hence lowering its operating costs and transferring those savings to their customers.
In Queensland, Click Energy has grown rapidly in the last 3 years to become the 3rd largest retailer, with more than 58,000 customers to date.
For more information about Click Energy, please contact the Click Energy media team by email: firstname.lastname@example.org or visit www.clickenergy.com.au.