FAQ: New Customers

Welcome to Click Energy!

You’ve made a great choice. Here’s a few helpful tips to get you started.

I just signed up, what happens next?

If you are moving into a new property, your connection will be arranged on your nominated move in date. Please make sure your main switch is left in the on position and there are no access issues to the meter.

If you are transferring to us from a different retailer, here’s what you can expect

How does monthly billing work?

Click Energy offers monthly email billing to help manage your budget. Learn more about this here

What will my bill look like?

Learn about your bill here

Where can I find my rates?

Access your energy fact sheet here

I am a solar customer

Check out our Solar FAQs here

Helpful Links

Set up direct debit payments
Add concession details
Life Support Application form for those eligible for assistance with electricity costs.