FAQ: COVID-19 and Energy

COVID-19 and Energy

Over the last few weeks, we have all had to make changes to our lifestyles as we transition into working and studying from home due to COVID-19. The Coronavirus (Covid-19) crisis has hit home and everyone has been affected in some way or other.

Here at Click Energy our priority is our people - our customers, and those who work for us.

On this page we’ve put together some information which may be relevant to you at this time. 


Government Initiatives

Click Energy continues to work with the Government to ensure that our customers receive the assistance they are entitled to. 

Learn about the Federal Government’s programs here.

State assistance

You may be entitled to additional support from your state government. Follow the links below to learn more

VICTORIA

NEW SOUTH WALES

QUEENSLAND

SOUTH AUSTRALIA

NOTE for Queensland customers:

Click Energy will be automatically applying the Queensland Government electricity relief payment to your account on April 30, 2020. More information can be found here 


Payment Difficulties

We know that the current environment is creating a lot of uncertainty. If you are concerned about how you will pay your future bills, Click Energy is here to support you. Our financial hardship program is there to help customers who are experiencing financial difficulties as a result of COVID-19. Learn about our programs here. 


Changes to your energy usage

Be aware of your usage. As we stay home it means more people at home, using more energy through the day. This means your energy bill will likely increase as we are all adapting to this new way of living. 

There are a few things you can do:

Manage your instalments 

If you have a smart meter, you will already be billed on your actual usage monthly. 

However, if you do not have a smart meter, you will still be billed monthly but in between the actual quarterly meter reads you will receive an instalment bill to help even out your energy payments. Learn more here

If you are expecting a larger bill this quarter (due to your increased usage), you can increase your instalment amounts to reduce the impact. Adjust your instalments here

Appliances 

Are you working from home? Are the kids engaged in online learning? With more devices in the house, take a look at our appliances guide to understand how much energy is being used.


Contacting Us

Just like the rest of the world, we have had to make changes in the way we work, and our capacity for handling phone enquiries was the first to be impacted by this crisis. To ensure that we are still able to help our customers, we quickly diverted resources to digital communications platforms. 

We are currently working hard to remedy this and hope to return to regular operational procedures soon. In the meantime the best way to speak to us is via web chat or email and we will come back to you as soon as we can. We appreciate your patience at this time.