FAQ: Billing

Have questions about your bill? Start here


How do I pay my bill?

There are plenty of ways you can pay your energy account. Learn about them here

How do I read my bill?

Need help understanding your bill? Learn more here

Why does my bill seem higher than normal this month?

Have a look at our High bill checklist and see if any of these factors apply to you.

About Late Payment Fees

Does it apply to all Click Energy customers?
  • The late payment fee applies only to customers in New South Wales, Queensland and South Australia.. There are no late payment fees for Victorian customers.
  • Of course, there may be some customers exempt from this fee. For example, if you have a payment plan set up or a bill extension we have agreed to. If you are having trouble paying your bill, please contact us to see how we can help.
How late is late?
  • Similarly to our pay on time discounts, if you pay your bill in full by the due date, inclusive, you will not be charged a late payment fee and will receive your pay on time discount. Any payments made after this day will incur a late payment fee.
Where will the late payment fee be displayed?
  • This fee will be displayed on your next bill.

How does instalment billing work?

If you do not have a smart meter, your meter will be read every 3 months (every 2 months for gas in Victoria). In between you will receive an instalment bill. This helps to even out your energy payment. Learn more here

What is a Smart Meter?

Learn about them here

Can I adjust my instalment amount?

Yes, you can do this easily here

Can I get quarterly bills?

Some of Click Energy’s plans work on monthly billing and others on a quarterly billing cycle. Contact us to discuss your options for quarterly billing. In Victoria, if you have a smart meter, you will be automatically billed monthly. If you have a time of use meter, you will be billed quarterly.

Where is my credit evident?

Your credit, which you may accrue for various reasons is shown in the ‘details’ section of your bill. Credits are usually shown in red. Click here to visit Click Energy’s interactive bill explainer to find out what information is shown on your bill and where.

Why do I have a negative amount owed?

If your bill shows that you have a negative amount owing, it means your account is in credit. This could be for a number of reasons, including your quarterly usage being less than the amount you have paid, surplus electricity generated by your solar panels or if you have received a credit rebate from Click Energy – such as a sign-up bonus. The amount you are in credit will be carried over to your next bill.

At what point of the billing is the concession pay on time discount applied?

Any pay on time discounts you received will be applied on your quarterly settlement bill – this is the same for all Click customers.

Can I make a BPAY payment onto my account at any time? I.e. weekly or fortnightly payments?

Yes. Individual payment plans can be arranged – just call one of the Click team on 1800 77 59 29 and we’ll help you set it up.

When was my meter read?

Your bill doesn’t tell you what date your meter was read for this billing period, however it is quite simple to figure out. In the details section of the bill, it tells you the first and last day of the billing period; usually 30 days. The last day of the billing period is when your meter was read. This of course is more accurate for smart metered customers, and does not apply to estimated bills.

Why is my bill estimated?

Your distributor needs safe and easy access to your meter in order to get an actual meter reading. If this is not possible, an estimated reading will be invoiced. Of course, this will be adjusted as necessary when an actual meter read is able to take place. You may also be able to provide your own meter reading to receive a new bill. Find out more here.

Direct Debit - Why is there a $1 charge pending on my card?

When you sign up for Direct Debit billing using a credit card, you will notice a $1 pending charge against your card. Not to worry, this is NOT a credit card fee and this $1.00 will be reversed in a few days. This small charge works like a test, so our bank can tell if the credit card entered is valid and there are indeed funds available to be debited. That way you can rest assured that all your Click Energy payments will be made on time and you get your well-deserved pay on time discount.

How do you calculate my estimated electricity monthly costs and savings?

In VICTORIA:

Your estimated monthly cost is based on the categories you have chosen in the sign up process. The total annual energy consumption of 1,800kWh, 3,200kWh, 4,500kWh, 7,200kWh and 20,000kWh is used based on your selected status for minimal, small, medium, large and business customers respectively.

The annual estimated savings is the calculated difference between the estimated monthly cost, extrapolated to a yearly cost, with and without the full pay-on-time discount of the recommended product applied. All prices shown are GST inclusive.

If you have indicated you own an electric vehicle an additional 4500kWh has been added to the total annual energy consumption figures set out above. Your estimated monthly costs is based on the peak only tariff for the electricity distributor in your area based on your postcode (this can also be found on our Energy Price Fact Sheets).

In NEW SOUTH WALES, QUEENSLAND and SOUTH AUSTRALIA:

Your estimated monthly cost is based on the Model Annual Usage and Total Annual Prices set by the AER and published in the Competition and Consumer (Industry Code - Electricity Retail) (Model Annual Usage and Total Annual Prices) Determination 2019. These usage allocations vary depending on your distribution region and indication that you are a residential or small business customer.

A peak only tariff configuration has been used with Net metering.

Calculations presented exclude any distributor or state based FIT programs. The bill amount provided is an estimate and will vary based on your consumption, usage profile, solar system setup and location. All prices shown are GST inclusive.

How do you calculate my estimated solar costs and savings?

Your estimated monthly cost is based on the categories you have chosen in the sign up process. The total annual energy consumption of 1,800kWh, 3,200kWh, 4,500kWh, 7,200kWh and 20,000kWh is used based on your selected status for minimal, small, medium, large and business customers respectively, and then have been adjusted for the solar usage based on your postcode and solar system size.

A peak only tariff configuration has been used with Net metering. Solar production has been based on the Clean Energy Council's Consumer Guide to Solar for the capital city in your state and will vary according to your system size and location. Feed-In Tariff (FiT) is based on Click's feed-in tariff, which is subject to the terms and conditions for Click Energy's Solar plans. Calculations presented exclude any distributor or state based FIT programs. Pay on time discounts for Click Energy's Solar plans are calculated on the total bill and not on electricity usage alone. The bill amount provided is an estimate and will vary based on your consumption, usage profile, solar system setup and location. All prices shown are GST inclusive.

If you have indicated you own an electric vehicle an additional 4500kWh has been added to the total annual energy consumption figures set out above.

How do you calculate my estimated gas monthly costs and savings?

Your estimated monthly cost is based on the categories you have chosen in the sign up process. The total annual energy consumption of 10,000MJ, 20,000MJ, 35,000MJ, 60,000MJ and 350,000MJ is used based on your selected status for minimal, small, medium, large and business customers respectively. The peak and off-peak usage is calculated at a 76:24, 56:44 and 100:0 ratio for the Multinet, Ausnet Services (SP Ausnet) and Australian Gas Networks (Envestra) Victorian distribution zones respectively. The rates used is the Tariff V tariff for the gas distributor in your area based on your postcode (this can also be found on our Energy Price Fact Sheets).

The annual estimated savings is the calculated difference between the estimated monthly cost, extrapolated to a yearly cost, with and without the full pay-on-time discount of the recommended product applied. All prices shown are GST inclusive.