FAQ: Victorian Default Offer / Default Market Offer

Why are there new regulations?

Energy has long been a hot topic among government and consumer agencies. The Energy market is complicated and as a result Energy products can appear complex and customers are often confused about the plans they are on.

From 1 July 2019 there will be a series of regulatory changes in the market designed to help customers understand the energy offers and create consistency between retailers in terms of discounts, rates and product information.

 

What are the changes?

The most significant change is the introduction of a Government regulated offer to set a common point from which all discounts and rates are reference.

In Victoria this is called the Victorian Default Offer (VDO) which is introduced by the Victorian government and Energy Regulator and will replace all current Standing Offers

In NSW, QLD and SA, this is called the Default Market Offer (DMO) which sets a benchmark for how much a customer should pay (known as the Reference Price) within a particular distribution zone, based on set usage profiles. 

What is the Reference Price?
The Reference Price is a "reasonable annual bill" as defined by the Australian Energy Regulator for electricity to customer types wihin a distribution region, for a model annual usage level. 

Below is a table showing the Reference Bill and the usage profiles across the different distributor networks.

 

Can I sign up to the Victorian Default Offer?

If you live in Victoria, you can ask to be put on the Victorian Default Offer for Electricity by calling 1300 669 432. However, our current electricity plans may be cheaper, or if you have solar panels our Solar Plans may offer a higher feed-in tariff. Our energy consultants will provide you with those options when you call in.

Can I sign up to the Default Market Offer?

If you live in New South Wales, S.E. Queensland or South Australia, you can ask to be put on the Default Market Offer by calling 1300 669 432. However, our current electricity plans may be cheaper, or if you have solar panels our Solar Plans may offer a higher feed-in tariff. Our energy consultants will provide you with those options when you call in.

 

What about Gas?

There is currently no Victorian Default Offer or Default Market offer for Gas. However, Click Energy offers competitive Gas plans in Victoria and New South Wales for residential and small business customers. Please contact our energy consultants on 1300 669 432 to discuss your needs.

 

I am a Click Energy Customer, will I be automatically switched to the Victorian Default Offer / Default Market Offer?

Customers on the Click Energy Standing Offers in all states will be moved on the Victorian Default Offer / Default Market Offer as they replace our current Standing plans. This impacts a very small proportion of Click Energy customers and they have already been informed of this rate change.

Customers on all other Market offers do not have to switch and may not necessarily be better off by switching. 
If you are unclear, please contact us to find out if you are on the most suitable plan for you.