Are my rates going to change?
Why are my rates changing?
The wholesale market is generally volatile and our energy costs change. As a result market pricing needs to be adjusted. This year there was a reduction in Queensland costs so we are able to share these savings with our customers.
When will the new rates take effect?
This price variation is effective from 1 July 2018. If your billing period crosses the start of the month, you will be charged the old rate for usage up to 30 June and the new rates will apply from 1 July.
Where can I see my new rates?
From 1 July onwards your rates will be updated in the energy price fact sheets https://www.clickenergy.com.au/energy-price-fact-sheets/
Prior to 1 July, all current Queensland customers have been sent an email with a preview of their new rates. If you have not received this email you can request a copy via email
What happens to my discount?
The discount on your Click Energy plan will remain as is and will simply apply to the new usage and supply charges as per normal.
Am I on the best Click Energy plan for me?
Give us a call on 1300 669 432 to check if there is an upgrade available.