Emergency Service Directory
If there is any chance of risk to life, please call 000.
To report a fault or emergency, please use the below table for the relevant fault numbers. For gas emergencies, please call the Click Energy National Response Centre line on (03) 9411 3139.
New South Wales
| Company Name | NMIs commencing with | Area Served | Online Faults Information or email address | Call for Faults | General Enquiries |
|---|---|---|---|---|---|
| Ausgrid | 410 | Sydney, Central Coast and Hunter regions of New South Wales | ausgrid.com.au | 13 13 88 | 13 15 35 |
| Endeavour Energy | 431 | Sydney's Greater West, the Southern Highlands and the Illawarra | endeavourenergy.com.au | 13 10 03 | 13 10 81 |
| Essential Energy | 400, 420, 440, 450 | Most of regional and rural New South Wales | essentialenergy.com.au | 13 20 80 | 13 23 91 |
South Australia
| Company Name | NMIs commencing with | Area Served | Online Faults Information or email address | Call for Faults | General Enquiries |
|---|---|---|---|---|---|
| SA Power Networks | NMIs commencing with: 200, 210 | Metro Adelaide, rural and regional SA | sapowernetworks.com.au | 13 13 66 | 13 12 61 |
Queensland
| Company Name | NMIs commencing with | Area Served | Online Faults Information or email address | Call for Faults | General Enquiries |
|---|---|---|---|---|---|
| Energex Australia | 311, 312 or QB | Brisbane and South East QLD area | energex.com.au | 13 19 62 | 13 12 53 |
Victoria
Electricity
| Company Name | NMIs commencing with | Area Served | Online Faults Information or email address | Call for Faults | General Enquiries |
|---|---|---|---|---|---|
| Powercor Australia | 620 | Western suburbs and western Victoria | powercor.com.au | 13 24 12 | 13 22 06 |
| Ausnet | 630 | Outer northern and eastern suburbs and eastern Victoria | outagetracker.com.au | 13 17 99 | 1300 360 795 |
| United Energy Distribution | 640 | Southern suburbs and Mornington peninsula | unitedenergy.com.au | 13 20 99 | 1300 131 689 |
| Citipower | 610 | City and inner suburbs | citipower.com.au | 13 12 80 | 1300 301 101 |
| Jemena | 600 | Northern and south-western suburbs | jemena.com.au | 13 16 26 | 1300 131 871 |
Natural Gas
| Company Name | MIRN commencing with | Area Served | Online Faults Information or email address | Call for Faults | General Enquiries |
|---|---|---|---|---|---|
| Australian Gas Networks | 5321, 5322 or 5324 | North South, and Eastern suburbs and North East Victoria | australiangasnetworks.com.au | 1800 676 300 | (03) 9463 8222 |
| Ausnet | 5330 | Central and Western Victoria | ausnetservices.com.au | 13 67 07 | 1300 360 795 |
| Multinet Gas | 5310 | Inner and Outer East Suburbs, Yarra Ranges & South Gippsland | multinetgas.com.au | 132 691 | 1300 887 501 |