Concession Information

Concessions

New South Wales

The following social programs for energy is funded by the NSW Government and consists of a number of concessions that are available for eligible residential energy customers.

In accordance with the social programs for energy code, customers are requested to notify Click Energy of any change in their circumstances that that would affect their pending application or continued eligibility for a rebate (concession).

For further information on any of these concessions please go to the government website at www.resourcesandenergy.nsw.gov.au

Low Income Household Rebate is designed to provide assistance in relation to a residential customer’s energy expenses. To apply for this concession please go to clickenergy.com.au/concession fill out the form online and submit to Click Energy as shown. If you require a paper form please call Click Energy on 1800 77 59 29 or email us at service@clickenergy.com.au

Life Support Rebate is designed to provide assistance where approved life support equipment that is essential to life support is used by the residential customer or another person that lives at the same address as the residential customer. Applications for the Life Support Rebate must be made on the NSW Department of Industry Life Support Application Form found at: http://www.resourcesandenergy.nsw.gov.au/__data/assets/pdf_file/0020/300755/LSR-Direct-Retail-Customers.pdf

Medical Energy Rebate is designed to provide assistance where a residential customer or a person who lives at the same address as the residential customer has an inability to self-regulate body temperature and the residential customer holds one of the required concession cards. An inability to self-regulate body temperature may be associated with certain medical conditions. Application for the medical energy rebate must be made through the department of Industry and the application form is found at: http://www.resourcesandenergy.nsw.gov.au/__data/assets/pdf_file/0014/312062/application-for-nsw-medical-energy-rebate.pdf

Family Energy Rebate is designed to assist families to manage their energy costs. It is available to residential customers who receive Commonwealth Governments Family Tax Benefit A or B. Applications must be made using the Department of Industry’s application form found at: https://applications.fer.trade.nsw.gov.au/

Energy Accounts Payment Assistance (EAPA) Scheme is a NSW Government scheme designed to help residential energy customers who are financially disadvantaged and experience difficulty paying their residential energy bills owing to a crisis or emergency situation. The EAPA scheme is administered by the Department of Industry and is aimed at helping customers stay connected to essential energy services. Community Welfare Organisations (CWO) apply the EAPA scheme vouchers to eligible customers and if you are referred to a CWO you will be required to take your original bill (that is, the first bill for the current payment period) when you attend the EAPA assessment. For a list of CWO’s please see www.resourcesandenergy.nsw.gov.au

If you have been provided with an EAPA voucher to assist in payment of your electricity bill please contact us on our free call number 1800 77 59 29, Monday to Friday between 8:00am and 6:00pm AEST or at service@clickenergy.com.au and we will send you a reply paid envelope for you to send the EAPA vouchers to us. The amount shown on any valid EAPA voucher sent to us will then be credited off your electricity bill.

NSW Gas Rebate

The Gas Rebate helps eligible NSW households to pay their gas bills. On 1 July 2016 the NSW Government extended the eligibility criteria for this rebate to include households using Liquefied Petroleum Gas (LPG) for basic households needs such as cooking, heating and hot water.

You need to hold either a Pensioner Concession Card issued by the DHS/DVA, a DHS Health Care Card, a DVA Gold Card marked with either War Widow or War Widower Pension, or Totally and Permanently Incapacitated (TPI), or a Disability Pension (EDA).

To apply for this concession please go to clickenergy.com.au/forms/concession fill out the form online and submit to Click Energy as shown. If you require a paper form please call Click Energy on 1800 77 59 29 or email us at service@clickenergy.com.au

Click on the link for more information www.resourcesandenergy.nsw.gov.au/energy-consumers/financial-assistance/rebates/nsw-gas-rebate

Concession Type Application Form Where to send completed form
Low Income Household Rebate Click Concession Form at: clickenergy.com.au/concession Either complete online at: clickenergy.com.au/concession or Mail completed form to:
Click Energy,
PO Box 1048 Collingwood,
Victoria, 3066
Life Support Rebate Department of Industry, Energy & Resources Application Form from: http://www.resourcesandenergy.nsw.gov.au/__data/assets/pdf_file/0020/300755/LSR-Direct-Retail-Customers.pdf Email completed form to: service@clickenergy.com.au or Mail completed form to:
Click Energy,
PO Box 1048 Collingwood,
Victoria, 3066
Medical Energy Rebate Department of Industry, Energy & Resources Application Form from: resourcesandenergy.nsw.gov.au/__data/assets/pdf_file/0014/312062/application-for-nsw-medical-energy-rebate.pdf Email completed form to: service@clickenergy.com.au or Mail completed form to:
Click Energy,
PO Box 1048 Collingwood,
Victoria, 3066
Family Energy Rebate Department of Industry, Energy & Resources Application Form from: applications.fer.trade.nsw.gov.au Email completed form to: service@clickenergy.com.au or Mail completed form to:
Click Energy,
PO Box 1048 Collingwood,
Victoria, 3066
EAPA Vouchers Charitable Organisations Please see above
Gas Rebate Click Concession Form at: clickenergy.com.au/concession Either complete online at: clickenergy.com.au/concession or Mail completed form to:
Click Energy,
PO Box 1048 Collingwood,
Victoria, 3066

Queensland

Electricity Rebate

If you are a Click Energy customer and have a pensioner concession card, a HealthCare Card, a DVA Health Card, a Queensland Seniors Card or are an asylum seeker then you may be eligible for the electricity rebate. In order to apply for the electricity rebate please complete the form found at: https://www.communities.qld.gov.au/resources/communityservices/community/government-concessions/500-electricity-rebate-application.pdf or contact us on our free call number 1800 77 59 29, Monday to Friday between 8:00am and 6:00pm AEST or at service@clickenergy.com.au

All concessions are to be applied for on the application form found at: https://www.communities.qld.gov.au/resources/communityservices/community/government-concessions/500-electricity-rebate-application.pdf and either emailed to services@clickenergy.com.au or mailed to PO Box 1048, Collingwood, Victoria, 3066.

Victoria

The Victorian Department of Health & Human Services (DHHS) offers a variety of concessions and benefits to eligible cardholders to assist low-income Victorians with energy bills. If you have a relevant concession card, you may be eligible for one of these concessions.

For further details please go to www.dhs.vic.gov.au/concessions

Life Support

This concession provides a discount on electricity bills where there is a household member using an eligible life support machine. All eligible cardholders must complete the Life Support Concession and Machine Notification application form that is issued by DHHS and published on their website at www.dhs.vic.gov.au/concessions

Application forms need to be signed by the applicant’s doctor, nurse or hospital social worker confirming their use of a life support machine and returned to Click Energy.

Medical Cooling Concession

The Medical Cooling Concession provides a discount on summer electricity costs for cardholders where a member of the family has a medical condition that affects the body’s ability to regulate temperature. This concession is available from 1 November to 30 April each year.

Applications can be made by the application form issued by DHHS and found at www.dhs.vic.gov.au/concessions

Service to Property Charge Concession

The Service to Property Charge Concession provides a discount on the electricity service charge where a household has very low electricity usage. The usage charge must be less than the service charge. The discount reduces the service charge to the cost of the total electricity usage for the billing period. This concession is available all year round.

To apply for this concession please go to clickenergy.com.au/concession fill out the form online and submit to Click Energy as shown. If you require a paper form please call Click Energy on service@clickenergy.com.au

Controlled Load Electricity Concession

The Controlled Load Electricity Concession provides a discount on controlled load usage charges. Controlled load charges apply to separately metered electric hot water or slab heating which is measured via a dual element electricity meter or dual element smart meter. These tariffs are usually shown as ‘controlled load’ or ‘dedicated circuit’ tariffs.

The concession only applies to the controlled load component of the bill and is applied on bills issued throughout the year. The concession is only available to households with an eligible dual element electricity meter or dual element smart meter.

To apply for this concession please go to clickenergy.com.au/concession fill out the form online and submit to Click Energy as shown. If you require a paper form please call Click Energy on 1800 77 59 29 or email us at service@clickenergy.com.au

Excess Electricity Concession

For further details please go to www.dhs.vic.gov.au/concessions or contact the Victorian Concessions Information Line on 1800 658 521.

Winter Gas Concession

For further details please go to www.dhs.vic.gov.au/concessions or contact the Victorian Concessions Information Line on 1800 658 521.

Excess Gas Concession

For further details please go to www.dhs.vic.gov.au/concessions or contact the Victorian Concessions Information Line on 1800 658 521.

Electricity Transfer Fee Waiver

For further details please go to www.dhs.vic.gov.au/concessions or contact the Victorian Concessions Information Line on 1800 658 521.

Utility Relief Grant Scheme

The Utility Relief Grant Scheme provide assistance for domestic customers who are unable to pay their utility bills due to a temporary financial crisis. Assistance may be provided to low-income households suffering a short-term (within last 12 months) financial crisis who are unable to pay for a current utility account and who are at risk of disconnection, restriction of supply, or non-supply of gas bottles.

The Utility Relief Grant Scheme fact sheets are available to download from dhs.vic.gov.au/concessions

Concession Type Application Form Where to send completed form
Life Support Go to; dhs.vic.gov.au/concessions and follow the prompts. Email completed form to: service@clickenergy.com.au or Mail completed form to:
Click Energy,
PO Box 1048 Collingwood,
Victoria, 3066
Medical Cooling Concession Go to; dhs.vic.gov.au/concessions and follow the prompts. Email completed form to: service@clickenergy.com.au or Mail completed form to:
Click Energy,
PO Box 1048 Collingwood,
Victoria, 3066
Service to Property Charge Click Concession Form at: clickenergy.com.au/concession Either complete online at: clickenergy.com.au/concession or Mail completed form to:
Click Energy,
PO Box 1048 Collingwood,
Victoria, 3066
Electricity Transfer Waiver Fee Click Concession Form at: clickenergy.com.au/concession Either complete online at: clickenergy.com.au/concession or Mail completed form to:
Click Energy,
PO Box 1048 Collingwood,
Victoria, 3066
Controlled Load Electricity Concession Click Concession Form at: clickenergy.com.au/concession Either complete online at: clickenergy.com.au/concession or Mail completed form to:
Click Energy,
PO Box 1048 Collingwood,
Victoria, 3066
Winter Gas Concession Click Concession Form at: clickenergy.com.au/concession Either complete online at: clickenergy.com.au/concession or Mail completed form to:
Click Energy,
PO Box 1048 Collingwood,
Victoria, 3066
Excess Gas/Electricity Concession Click Energy will send you a letter containing an application form once you have reached the capped usage level. For firther information on these concessions please see above. Send to address on application form.
URGS Sent to you by Click Energy on request.

South Australia

For further information in relation to energy concessions in South Australia please go to: https://www.sa.gov.au/topics/employment-money-taxes/financial-support/concessions-and-benefits/concessions/energy-bill-concessions

Energy bill concessions

To help with the cost of energy bills a state government concession is available to eligible South Australians on low or fixed incomes.

Medical heating and cooling concession

On 1 January 2012, the South Australian Government introduced the Medical Heating and Cooling Concession. This energy concession assists South Australians on a fixed or low income who have a clinically verified medical condition which requires the frequent use of heating or cooling in the home to prevent the severe worsening of their condition. It is available to eligible applicants in addition to the current energy concession.

How to apply

Apply online or print a concessions application form. Complete the application, sign and post (no postage stamp required) to:

Concessions
Reply Paid 292
Adelaide
SA 5001

If your application is approved, your electricity account will be automatically credited with the concession amount.

Please note: If you are the holder of a Commonwealth Seniors Health Card or a Low Income Health Care Card, you will need to send in a copy of your card with your application.

Changing retailers

If you're changing energy retailers, contact the South Australian Government Concessions Hotline on 1800 307 758 or email concessions@sa.gov.au with your new account number and new energy retailer details to ensure you continue to receive your energy concession. You should do this when you receive the first account from your new energy retailer.

The concession for the first quarter's energy account will be applied to your next account.