How discounts work

About Pay on Time Discounts

Most Click Energy plans come with a pay on time discount component. This means that if you pay your bill by the due date, you'll get a discount off your bill.

What is discounted?

Click Energy plans offer pay on time discounts on both usage and supply charges.

How much is my discount?

The discount varies from plan to plan. The details are in the individual plan pricing documents.

Does my discount expire?

No, the pay on time discounts in your Click Energy plan will not expire.

How is my discount applied?

Customers who signed up after the 2 December 2018, or are on Click Saturn, Click Saturn Gas or Click Saturn Solar

You will see 2 different amounts in your bill:

  1. Total amount owed - which is the full cost of your bill and;
  2. Total amount owed (if paid total amount owed, which is the full cost of your bill and the due date) - which includes your pay on time discount.

As long as you pay your bill before the due date, you can pay the second amount. If you miss your payment due date, the amount owing will be the first amount.

To avoid missing out on your pay on time discount, you can set up direct debit payments which will give you peace of mind and ensure you always get the best value out of your plan.

Customers who signed up before the 2 of December 2018 (excluding Click Saturn, Click Saturn Gas, and Click Saturn Solar)

The amount reflected on your bill is the amount that is due to be paid. As long as you receive email bills and pay this amount by the due date, you will be eligible for the pay on time discount offered in your electricity or gas plan^ (except on final bills).

The "pay on time discount" value is reflected in your bill as the "Click Energy online reward". When you pay by the due date, this amount will be credited into your next bill under the line item "Discount on electronic bill payment". If you do not pay your bill by the due date, you will not receive a Click Energy online reward credit on your next bill.

As you only earn a pay on time discount if you are making a payment, you will not earn a discount when your account is in credit and you have nothing to pay for that month

How Click Energy's pay on time discount works

Why do we do this?

Firstly, it's to make things easier by having just 1 amount on the bill (rather than reflect a discounted and non-discounted amount). Also it means that so long as you pay by the due date, you will always have a discount on your next bill to look forward to!

Time of Use Meters

If you have a time of use meter, you will be billed once every 3 months. The pay on time discounts process works the same, in that if you pay on time, your pay on time discounts will appear in your next quarterly bill.

Final Bill

As your pay on time discount is credited to your next bill, your last bill is not eligible for any reward. If you are moving with Click, we can arrange for your credit to be applied to your new account.

Was your question not answered?

Just send us an email at service@clickenergy.com.au or call us on 1800 77 59 29 and we’d be happy to help you with any questions.

^Please note not all plans include a pay on time discount. If you are unsure what your current plan is, please contact us