Here's all the important legal information you need to know.

Customer Charter

Please click on the link below to view Click Energy's customer charter

Click Energy - Customer Charter

Codes & Guidelines

Victoria

The following documents have been issued by the Essential Services Commission of Victoria:

Victorian Energy Retail Code

Credit Assessment - Guideline No.4

Confidentiality and Informed Consent - Guideline No.10

Greenhouse Gas Disclosure - Guideline No.13

Energy Product Disclosure Guideline No.19

Operating Procedure - Compensation for Wrongful Disconnection

Queensland

The following document has been issued by the Queensland Department of Mines and Energy:

Queensland Industry Electricity Code

Financial Hardship

Please click on the link below to see our Financial Hardship Policy "Helping you help yourself".

Financial Hardship Policy

Terms of Use

Agreement between User and Click Energy

The Click Energy Pty. Ltd. ("Click Energy") Website, under the domain name www.clickenergy.com.au, and the material herein ("Material") is hosted on a server in the State of Victoria, Australia.

The Website is offered to you subject to your acceptance without modification of the terms, conditions, and notices contained herein ("Terms of Use").

Your use of the Website constitutes your agreement to the Terms of Use.

All prices are quoted in Australian Dollars.

Modification of Terms of Use

Click Energy reserves the right to change the Terms of Use under which the Website is offered.

No Unlawful or Prohibited Use

As a condition of your use of the Website, you warrant to Click Energy that you will not use the Website for any purpose that is unlawful or prohibited by the Terms of Use. You may not use the Website in any manner which could damage, disable, overburden, or impair the Website or interfere with any other party's use and enjoyment of the Website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Website.

You must not create or maintain any link to this Website from another website without our prior written consent.

Click Energy reserves the right, in its sole discretion, to terminate your access to the Website or any portion thereof at any time, without notice.

Material on this Website

The information, software, products, services and related graphics included in or available through the Website may include inaccuracies or typographical errors. Changes are periodically added to the information herein. Click Energy and/or its suppliers may make improvements and/or changes to the Website at any time.

Click Energy and/or its suppliers make no representations about the suitability, quality, completeness, reliability, availability, timeliness, and accuracy of the information, software, products, services and related graphics contained on the Website for any purpose.

To the maximum extent permitted by applicable law, all such information, software, products, services and related graphics are provided "as is" without warranty or condition of any kind. Click Energy and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement. Click Energy and/or its suppliers do not warrant or represent that the Material will not cause damage, or is free from any computer virus of any other defects or errors.

If you are dissatisfied with any portion of the Website, or with any of these Terms of Use, your sole and exclusive remedy is to discontinue using the Website.

Limitation of liability

To the maximum extent permitted by the Trade Practices Act 1974 (Cth) or any other applicable law, Click Energy and/or its suppliers exclude completely all liability for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website, with the delay or inability to use the Website or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the Website, or otherwise arising out of the use of the Website, whether based on contract, tort, negligence, strict liability or otherwise, even if Click Energy or any of its suppliers has been advised of the possibility of damages.

Where the Trade Practices Act 1974 (Cth) or any other applicable law implies a warranty into these Terms of Use which may not lawfully be excluded, then to the maximum extent permitted by law, our liability for breach of the warranty will at our option be limited to the supply of the services again, or the payment of the cost of having them supplied again.

Copyright

Click Energy reserves all copyright in the design and the Material of this Website.

No part of the Material on this Website may be reproduced, adapted, stored in a retrieval system, framed or embedded in another website, or transmitted unless expressly permitted by the Copyright Act 1968 (Cth) or these Terms of Use. Without our prior written consent you may only:

  • make a temporary copy of part or all of the Material on your computer for the sole purpose of viewing the Material;
  • print a single hard copy of a whole page of this website for personal use; or
  • do any such action without limitation as is necessary to ensure that you are able to realise your rights and fulfil your obligations with respect to any contract that you have with Click Energy as a purchaser of energy.

Click Energy expressly reserves all other rights.

Trademarks

The names of other companies and products mentioned in this Website may be the trade marks of their respective owners.

"Click Energy" is a trade mark of Click Energy. Click Energy reserves all rights in relation to its trade marks.

Adobe, the Adobe logo, Acrobat and 'Get Acrobat Reader' logo are trade marks of Adobe Systems Incorporated.

Links to Third Party Sites

The Website may contain links to other websites ("Linked Sites"). Click Energy is providing these Linked Sites to you only as a convenience, and their inclusion does not necessarily mean that Click Energy controls, sponsors, endorses, warrants or approves of any material on Linked Sites or the operations of Linked Sites. Click Energy is not responsible for the contents of any Linked Site (including without limitation any link contained in a Linked Site) or any changes or updates to a Linked Site.

Copyright in Linked Sites

Click Energy makes no warranties or representations that material on Linked Sites does not infringe the intellectual property rights of any person. Click Energy must not be taken to be authorising infringement of any intellectual property rights contained on Linked Sites.

Encrypted Information

Click Energy uses leading technologies and business practices to protect your credit card and other personal information sent to our secure server when processing your payment.

Your credit card details that you send us is encrypted, meaning that it is transformed into unrecognisable characters until we decrypt it when it reaches us.

The information sent to us during a secure session is sent via Secure Sockets Layer (SSL), the industry-standard for sending encrypted information. Our secure server uses 128-bit encryption.

Spam Notice

The publication of an electronic address on this Website must not be used to infer consent to the receipt of unsolicited commercial electronic messages.

Severability

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then to the extent permissible the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Entire Agreement

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Click Energy with respect to the Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Click Energy with respect to the Website. Governing Law and Jurisdiction The law applicable to these Terms of Use and to this Website is the law of the State of Victoria, Australia. You hereby consent to the exclusive jurisdiction the State of Victoria, Australia in all disputes arising out of or relating to the use of the Website.

Contact

Please contact us if you have any questions about these Terms of Use.

Date of publication: 1 January 2007

Version: No. 1